Welcome to the Matsu National Scenic Area Mailbox System. To actively process and promptly respond to your complaints and suggestions, please provide comments regarding consultation projects, petition contents, and administrative improvements of this office. Other opinions unrelated to this office, emotional criticism, malicious attacks, and verbal abuse will not be processed. Thank you for your cooperation. Once you have finished leaving your message, the system will display a completion message, indicating that the system has received your message, and a dedicated person from this office will reply to your message.
During normal working hours, we will have dedicated personnel accept and assign cases to the relevant departments for processing; you can inquire about the status of your case according to the case serial number provided at the time of your petition.
Application Steps
01
Fill in Opinions
Please fill in your opinion content completely and be sure to confirm that your email address is correct.
02
Complete Email Verification
Please perform email verification first. The system will send a verification email to the email address you filled in. Once the verification process is completed, the system will automatically transmit your opinions to this office's mailbox.
03
Case Confirmation
Upon completion of sending the opinion, the system will send case-filing information to the email address you filled in.
04
Unit Processing
After the case is confirmed, your opinions or suggestions will be immediately transferred to the responsible unit for processing. We will handle it as soon as possible and arrange a reply.
05
Check Progress and Receive Reply
You can check the processing status at this website's mailbox with the case serial number. After the case is completed, the system will also send a notification letter to reply to your questions or suggested content.
Mail Processing Flow
IT Personnel
Step 1: Review letters in the opinion mailbox.
Step 2: Print the letters.
Step 3: The secretary instructs the handling unit.
Step 4: Transfer to the undertaking unit for processing.
Handling Unit
Step 1: Sign for approval and processing after assigning an official document number.
Step 2: Reply to the public's opinions.
Step 3: Archive and close the case.
Step 4: Produce copies for IT personnel to keep.
Personal Data Collection, Processing, and Use Consent Statement
This office conducts various activities in accordance with the Act for Development of Tourism to obtain your latest and most authentic personal data such as your name, contact information, telephone number, e-mail, etc. The purpose is for the necessary operations of the 'Director's Mailbox'. In accordance with the Personal Data Protection Act and relevant laws and regulations, without the consent of the parties concerned, it will never be used for other purposes, nor will any information be published. It will be handled in accordance with this office's personal data preservation and security control to ensure the accuracy, appropriateness, and security of the collection, processing, and use of personal data.
